Exchange Account
Unfreeze
Can't withdraw crypto? Account blocked by AML/KYC review?
When an exchange restricts access to funds, users typically face complete uncertainty. Support replies with templates or not at all, while funds remain frozen. We analyse your situation, structure the case, and drive the unfreeze process forward.
No upfront payment · NDA from minute one · Response within 15 minutes
A freeze is not a system error —
it's an internal procedure
In most cases, restricted access to exchange funds is not a technical glitch but an internal compliance procedure. This is standard practice for centralised exchanges, governed by international KYC/AML regulations.
The most common causes we encounter:
- AML source-of-funds review — the exchange requires proof of where the cryptocurrency originated
- KYC restrictions — data mismatch, expired documents, change of jurisdiction
- Suspicious transaction activity — incoming funds linked to rug-pull addresses, mixers, or sanctioned wallets
- P2P dispute — account frozen due to a counterparty disputing a trade
- New IP/device login restrictions — a protective block requiring re-verification
Exchanges are not obligated to explain the details. As a result, users are left alone with the problem, unsure what exactly needs to be done to restore access.
The format of communication is everything
Exchanges do not process large-sum or compliance-related cases through standard support. All decisions are made inside a specialist department that operates according to its own case-handling standards.
This means:
- What matters is not a lengthy email thread, but the structure of the data
- What matters is correctly formatted evidence of fund origins
- What matters is a traceable transaction logic on-chain
- What matters is on-chain confirmations in the correct format
Without this, the case is either ignored or drags on for weeks and months. In some cases, an incorrectly submitted response automatically closes the window for unfreeze.
A structured approach
instead of endless back-and-forth
After you submit a case, we begin with a situation analysis. We reconstruct the transaction chain, assess the probable causes of the freeze, and determine exactly what data the exchange needs to review your case.
We then build a reasoned position that can be submitted directly to the exchange's compliance department. In complex cases, we manage the communication throughout the process so the case does not get lost and is addressed on its merits.
Diagnosis
We identify the reason for the freeze and assess the chances
Data Collection
We prepare documentation to compliance department standards
Submission
We route the case directly to the relevant department
Support
We manage the dialogue through to a resolution
Every case is individual
The chance of a successful unfreeze depends on several factors. Here is what works in the client's favour:
- Transparency of fund origin — the ability to document where the cryptocurrency came from
- Transaction history — long, clean on-chain activity with no links to blacklisted addresses
- Accuracy of submitted data — name, address, and verification documents all match
- Speed of response after the freeze — the earlier you start, the higher the odds
- No attempts to circumvent the system — do not create new accounts, avoid using VPN during key steps
The earlier you engage with the case, the higher the probability of a positive outcome. The first 72 hours after a freeze are critical.
Not every case can be resolved
We do not promise 100% results — that would contradict reality. Only the exchange makes the final unfreeze decision, and some blocks are permanent (for example, when funds are confirmed to be linked to phishing attacks or sanctioned addresses).
Our goal is to maximise the chance of unfreeze and give you a clear understanding of the situation. After the initial diagnosis, you will receive a transparent assessment: whether unfreeze is realistic, what path is most effective, and how long it will take.
If we see that chances are minimal — we will say so directly. That is more honest than taking payment for a case that has no real chance of success.
Depends on case complexity
Submit a case with no upfront payment. Final cost is discussed after diagnosis, once we understand the scope of work and assess the real unfreeze probability. For complex cases, a success-based fee structure is available.
Your funds are frozen?
Don't wait.
Send your case via Telegram bot or fill out the form below — we will respond within 15 minutes
Case submitted
We will be in touch within 15 minutes. Thank you for your trust.
Exchange Unfreeze —
Questions & Answers
Answers to the most common questions about AML/KYC blocks, compliance procedures, and unfreezing accounts on crypto exchanges.